(e) ksp_designs@hotmail.com | (c) 425-999-0804

Highly experienced contracting professional with over 18 years’ experience in the technology industry, seeking long term projects specializing in Web Content Management, Web Publishing/Editing, Online Advertising and Web Production.

·               Self-directed, self-starting attitude, effective working independently, as well as contributing in a team environment.

·               Demonstrates excellent interpersonal, communication and coordination skills.

·               Excellent organizational skills with ability to manage multiple tasks in a fast paced environment.

·               Strong time management and project management skills with the ability to meet deadlines and tight turnaround times.

·               High enthusiasm to take on new challenges and responsibilities.
 

Professional Contractor | various vendors - 2005 – Present

Computer Futures – April 15 – Present – San Francisco, CA.

Stanford University School of Medicine – AEM Web Producer

• Produced websites using enterprise content management system (Adobe Experience Manager)

• Supported School of Medicine web author requests and questions to maintain web sites. 

• Supports the rollout of new features and defect resolutions by performing QA testing and reporting.

• Participated in web training events and communication to the web author community

• Proficiency in building and maintaining sites in Adobe AEM (CQ)

Insight Global – January 2014 – December 2014 Bellevue, WA.
Microsoft Corporation - Video Producer - MSN Video Services Team.

·               Identified, reviewed and programmed newsworthy appropriate video content for production and daily playlists for MSN.com Entertainment, Sports, and News related verticals.

·               Determined appropriate videos for promotion on various networks within the website and pitching to internal partners within daily deadlines.

·               Demonstrated strong editorial judgment call and partner communication both internally and with external news partners

·               Analyzed and tracked postproduction data of video performance to determine traffic driven to the corresponding webpage

Amazon – Content Editor/Web Production

·               Content Editor/Web Production - Implemented  web pages for Amazon Web Services using Adobe Marketing Suite CQ5 publishing platform.

·               Successfully completed a specific 6 week project to assist migrating Amazon Web Services pages to new publishing platform.

·               Supported UX Designer and Program Manager to build and populate web pages of varying complexity and replicate content from original site.

·               Researched, resolved and escalated issues with web pages and tool functionality to escalation teams.

 

MAQ Consulting LLC - August 2013 – September 2013 Bellevue, WA.

Microsoft Corporation – Producer – MSN Homepage

·          Directly responsible for updating highly visible news, entertainment and sports slides shows, tiles and various content requiring critical attention to detail on the MSN Homepage.

·          Processed update requests using the Bedrock publishing system in an extremely fast paced environment with tight turnaround times.

 

Redmond Technology Partners - December 2011 – July 2013 (1 year 7 months) Bellevue, WA.

Spansion – Web Production Lead

·               Managed a publishing/production team of 4.

·               Assigned various migration projects, tracked progress and completion in established turnaround times. Conducted UAT and QA control.

·               Escalated and communicated productivity blocking issues.

 

Microsoft Corporation - Bing/Appex - Content Publisher

·               Content publisher for the Food and Drink Magazine App / Bing App Experience Team utilizing Bedrock Content Management System.

·               Researched, created and developed global, domestic editorial calendars. Created and tracked scheduling for onsite photo shoots.

·               Drove communication between celebrity consulting firms, program managers and design team to produce celebrity chef mock ups.

·               Researched and compiled current and seasonal content for weekly app programming utilizing XML files.

·               Researched, edited and created content with approved images to produce informational slideshows for various "How To" demonstrations.

 

Safeco Insurance - Web Producer / Content Publisher

·               Successfully completed a very specific 3 week assignment creating new pages for web page migration to new platform for Safeco.com.

·               Adapted quickly and utilized the Oracle Web Center Sites Content Management System (CMS)

·               Uploaded and formatted content appropriately utilizing built in formatting tools and HTML.
 

Microsoft Corporation - Content Publisher

·               Content Publisher for MS U.S. Advertising Sales site using Content Management System (CMS) and Infopedia publishing platform tools.

·               Managed the flow of assigned publishing submissions within established guidelines and turnaround times.

·               Created publishing “How to:” documents for new publishers to the Infopedia platform.

·               Worked with stakeholders and development teams to identify, escalate, and resolve publishing roadblocks and publish time sensitive content.

Linda Werner & Associates - October 2012 – December 2012 (3 months) Redmond, WA

Microsoft Corporation – SharePoint Web Producer

·               Successfully completed a very specific short term assignment creating and editing highly confidential SharePoint pages on the Human Resources site (HRWeb)

·               Edited web parts, verified navigational properties using the SharePoint publishing platform.

 

The Creative Group - June 2011 – September 2011 (4 months)|Greater Seattle Area

Starbuck's Coffee Company – Web Content Manager

•         Web Content Manager with strong web editing skills with web localization for international markets using Site Core publishing platform.

•         Consistently built and edited landing page videos in “Brightcove” video editing tool.

•         Ability to coordinate with localization vendors and internal stakeholders.

•         Successfully published content and launched localized Starbucks sites for France, Germany and Canada.

•         Worked directly with development and quality assurance teams to perform UAT testing prior to site launch to identify, escalate and resolve site issues in various browsers and server environments. 

•         Reviewed graphics and images for quality according to specification including cropping and resizing as necessary.

 

Collabera - March 2010 – December 2010 (10 months) Redmond, WA.

Microsoft Corporation – Web Content Publisher

·               Managed the publication of highly visible, detailed content to internal and external audience portals within established turnaround times.

·               Directly supported Communications Managers with developing, creating and processing high priority communications.

·               Provided support for a large process improvement transition for Portal Management team, provided feedback and improvement suggestions.

·               Provided direct support to Management and Site Managers on site related projects and escalations.

·               Proven affinity with Microsoft Publishing Software and a demonstrated proficiency to grasp tools and processes quickly

·               Excellent attention to detail and proven proficiency to deliver high quality work

·               Demonstrated proficiency with Content Management System (CMS), SharePoint, HTML, InfoWeb, FrontPage, and Product Studio.

 

Kelly Services - September 2008 – July 2009 (11 months) Redmond, WA

Microsoft Corporation - Worldwide Partner Group Communications\Marketing Mgr.

•         Oversaw the development of World Wide Partner Group company marketing programs.

•         Partnered with Content Managers and Business Group leads to coordinate deliverables under the pressure of deadlines.

•         Responsible for the maintenance of ISV SharePoint portals, including granting appropriate end user permission levels, to editing and modifying the look and feel of the SharePoint portal by creating or enhancing Web Parts and tools.

•         Responsible for assessment of potential markets, product life cycle planning, coordination of technical product development, development of product strategies, definition of promotional activities and product launch.

•         Develop communication vehicle plans and promotional plan calendar to keep partner web site current.

 

Microsoft Corporation - Hardware Marketing Manager

·               Supported the Microsoft Hardware Marketing Team. Oversaw the coordination, management and development of multiple marketing programs and resources under constant deadline demands.

·               Arranged and successfully delivered hardware collateral requests for marketing campaigns including

         major Hardware Events/Road shows, Press Tours and product visibility placement opportunities (e.g. television shows)

·               Assisted Marketing Team, Lead Managers and Group Managers in preparation for International Press Tours, subsidiary meetings and events.

·               Prepared, updated and edited sales pitch presentations, competitive response and executive product presentations.

·               Marketing experience with high technology products.

·               Drove monthly review and updates of comprehensive global Microsoft Hardware Product Information Guide.

·               Worked in liaison with Product Line Managers and Product Marketing Managers to determine items for Visual Product Guide

         and Product Life Cycle Roadmap to develop information into valuable group asset resources.

 

Microsoft Corporation - Marketing Specialist/Graphic Design

·               Directly supported the Microsoft Corporate Legal-Intellectual Property & Licensing Standards Strategy Team. 

         Managed a variety of marketing projects to support the business activities of Microsoft's Intellectual Property and Licensing group              

including: Cross Patent Licensing, IP Ventures, Standards engagements, and newly launched interoperability campaigns.

·               Worked closely with design teams to define and develop new creative identity elements. 

·               Directly assisted General Manager of Legal IP&L, Senior Director and Senior Product managers with creating presentation decks for events.

·               Point person for graphic design, content development, marketing collateral and presentation resources. Project management included: Corporate legal event posters, brochures, marketing collateral and folders, website graphics, case studies, event buttons and backdrop for event booths for IP&L tradeshows and events.

·               Performed highly detailed content editing of printed content - coordinated the printing and delivery of critical marketing materials for tradeshows and events.

·               Proven proficiency with Adobe Photoshop, InDesign, Fireworks, and Illustrator.
 

Corestaff Services – Technical Writer 10/06 – 12/06

Amazon.com – Technical Writer

·               “Voices Technical Writer” for the ‘Voice of Amazon’ team through writing, publishing and maintenance of seller-facing policy related content.

·               Interact with feature teams to develop documentation for third parties to launch and manage their stores on Amazon’s website.

·               Transformed rough draft documents into clear concise communications and newsletters for publishing into Web content.

·               Published, edited and updated “blurbs” and “talking points” used for clients on a daily basis.  Wrote announcements for website solutions. 

·               Outstanding skills in writing about complex subjects for an audience with a wide range of experience levels.

Content/Copy Editing/Web Publishing

·               Demonstrated ability to launch critical updates and projects on time.

·               Heavy copy/editing in significant volumes to the Seller Central site help content for Amazon.com according to Tech Writers Style Guides.

·               Demonstrated SharePoint expertise and proficiency with publishing tools in HTML, XML, UNIX and FTP.

·               Transposed draft content into edited documents and hand coded into html for online publishing.

·               Researched and resolved trouble tickets involving content related issues on Amazon.com domestic and international sites.

 

Volt Technical Services - November 2005 – July 2006 (9 months)

Microsoft Corporation Project Manager/Technical Writer II – MSN Casual Games 03/06 – 07/06

·               Directly partnered and supported major stake holders in high profile MSN Casual Games projects to insure a timely and

successful launch.  MSN Games campaign projects included: “Pause to Play”, “MSN Games Turns 10” and “Playing for a Cause”.

·               Researched and independently managed the delivery of gratis packages for approx 1,600 MSN volunteer users worldwide.

Assessed vendor quotes within budget. Chose merchandise, compiled potential gratis packages with calculated overall price per head.

·               Researched, wrote, edited and delivered new employee doc, trivia questions, campaign specs, user flow and campaign reference documents.

·               Demonstrated knowledge of XML programming, editing and updating content and promotional elements using CMS publishing.

·               Demonstrated proficiency with SharePoint, Source Depot and Product Studio.

 

Microsoft Corporation – Support Project Management 11/05 – 02/06

·               Supported 2 different Program Manager Roles: Field Strategy and Partner Strategy

·               Gathered and analyzed data information for scorecard Business Productivity Assessments.

·               Worked with legal to review and edit highly detailed content, ensuring field contacts had resources for successful partner development.

·               Worked with external vendors to produce 5k CDs containing Business Productivity tools, including editing packaging and content.

Project Management responsibilities:

·               Ensured that field contacts had access to resources for Information Worker Flight School (training info, partner facing material, BG materials)

·               Organized field incentives around Information Worker Flight School program(sending out packets, ordering prizes)

·               Maintained and updated information on SharePoint site.

 

Direct Employee | Microsoft Corporation 1996 – 2005

MSN International Ad Ops Campaign Manager: 10/00 – 01/05

·               Campaign Manager managing and supporting 14 countries in Europe, Middle East and Africa region - Managed 3 direct reports.

·               Proven accurate order implementation, creative processing, and analysis of campaign delivery to identify and resolve delivery issues.

·               Partnered with internal partners to resolve campaign delivery performance, inventory/capacity issues, billing inquiries and escalating to support teams as necessary.

Customer Advocate/Executive Escalation Specialist: 09/98 – 10/00:

·               Executive escalation team member for Microsoft Product Support.  Assisted and negotiated resolution to customer satisfaction issues from customer representatives, technical support staff, and Microsoft executive offices. 

Helpline Representative/ After Hours Site Lead: 08/96 - 09/98:

·               Point of contact and technical support information for the 24x7 Customer Representatives.  Assisted, advised and mentored Management and Customer Representatives on calling handling, customer service, and policy issues. 

Core Skills:

Content Publishing	Web Production	Campaign Management	Online Marketing
Content Editing	Content Management	Online Advertising	Communications Management

Tools / Technical Skills

MS Office	SharePoint	HTML	Oracle Web Center CMS
CMS (Various)	Bedrock	Sitecore	Video Processing
Ad Center	Ad Expert	Photoshop / Image editing	Ad Reports
SkyDrive	CSS	Adobe Experience Mgr. CQ5	MSN Video Catalog Tool

EDUCATION

Bellevue Community College- Currently pursuing Graphic Design Certificate

Hazen High School- Graduated and received diploma in 1979.

Frederick & Nelson - Completed management-training program.

Bellevue Community College - Completed 2nd Level PhotoShop CS3 Class